Client Success Manager, Supply Accounts

Title: Client Success Manager, Supply Accounts

Target Hire Date: Q119

Reports to: Director, Client Success

Location: Saint Petersburg, Florida

 

About iSOCRATES

iSOCRATES is the leading end-to-end provider of Programmatic Resource Planning and Execution serving publishers, marketers, agencies and their suppliers.

iSOCRATES has three lines of business: Strategic and Operations Consulting, Managed Service Platforms and Business Process Outsourcing. The company is owned by its employees and is headquartered in Saint Petersburg, Florida, U.S.A. with its global delivery center in Mysuru, Karnataka, India.

iSOCRATES is staffed 24/7/365 with proven specialists who save clients money and time achieving transparent, accountable performance while delivering extraordinary value. Savings stems from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training.

Client Success Manager Description

The Client Success Manager role is part of the iSocrates’ Client Success Team which is accountable for implementing, managing and delivering solutions that drive success against our Clients’ business KPIs.

The Client Success Manager, Supply Accounts is the main point of contact leading the company’s efforts for his/her assigned media clients, specifically publishers and ad networks.  In this role, you will develop strong relationships with clients, connecting with key business executives and stakeholders.

He/She will be responsible for all aspects of the pre- and post-digital sales process including media plan creation and execution of audience-based programmatic programs, data-segment builds, campaign delivery against client objectives, and related upselling efforts.

You should have knowledge of programmatic campaign management (e.g., display, video, mobile, social, native) and experience with yield management, SSPs, DSPs, DMPs and exchange-based media buying.

The Client Success Manager will also be responsible for supporting client Audience Extension and Audience Development programs.

Responsibilities

  • Day-to-day point of contact with our key clients. Build, grow and maintain relationships, gaining deep understanding of their business and marketing needs.
  • Working with our Delivery team in India, monitor and optimize campaign metrics for delivery and KPIs; provide detailed reporting and recommendations throughout lifecycle of campaign
  • Address client queries effectively and in a timely manner
  • Generate post campaign presentations providing key insights on performance
  • Build audience segments in our DMP and develop insights from data sources to improve segmentation
  • Troubleshoot technical issues with programmatic deals and keep clients informed.
  • Become an expert in using SSPs, DSPs and DMPs
  • Help develop best practices by creating training materials, sales materials and customer facing guides

Qualifications

  • Bachelor’s Degree, preferably business or quantitative degree
  • At least 5 years of digital advertising media and marketing experience, required
  • Knowledge of programmatic media systems and tools (e.g., ad servers, ad exchanges, platform providers, attribution, tagging, ad verification, measurement, brand safety, viewability)
  • Experience with SSPs, required
  • Experience with DSPs AppNexus and Google DBM, and Salesforce DMP (f/k/a Krux), preferred
  • Brand and Direct Response digital media strategy and campaign planning experience required
  • Experience managing CPA, CPC, CPL and CPM marketing campaigns, preferred
  • Keen understanding of ad targeting and optimization methodologies
  • Proficiency in MS Office, including Excel, Powerpoint and Word
  • Experience with data analysis including pivot tables and advanced functions
  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • Effective time management skills – ability to prioritize and meet deadlines
  • Thrive in a fast-paced start-up environment
  • Strong analytical, problem solving and critical thinking skills
  • Collaborative team-player yet comfortable with independence

If you are interested in this role and you think your profile matches the requirements provided, please send your resume with a cover letter to: bill.l@isocrates.com.

Cover Letter

Resume/CV

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